Just switched to iD mobile and have transferred my old number over. Switch went fine. However I tried to set up my account and app before my old number had transferred. I now can’t complete the set up as when the verification code is sent by text I am not receiving it. I have tried setting my phone number as the one received from iD mobile and my current one which was my old transferred one but still no success. I have also tried logging in from another mobile to request text with code. I have turned phone on and off. Couldn’t get any answers from live chat. Very frustrating not being to access app and see billing, usage and manage account. Any help greatly appreciated. Thank you
Solved
New to iD mobile amd cant access account/app
Best answer by Tom
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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