I’ve just switched over to iD Mobile whom I bought a new phone from. I was never sent a new SIM card so thought I could just insert my old ‘3’ sim card in my new phone. I have no connection to iD Mobile and have been without any connection to internet, texts or phone calls. I’ve tried to reset the phone after transferring everything over to my new phone. I’ve been with ‘3’ for a number of years and currently feel that I shouldn’t have moved to iD Mobile.
No internet, no calls no texts
+22The SIM card is usually sent separately to the handset.
What is the easiest way to contact iD mobile, as this is really annoying? I’ve had no SIM card sent, and can’t access mobile internet, etc and paying a monthly contract with iD mobile.
+22You need to use the iD online Live Chat service, to speak to a customer adviser
The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.
+24Hey there
The SIM card is delivered in 3-5 working days.
What date did you order please?
Thanks,
Tyler
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