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no phone call


I have requested a pac code but just keep getting a massage that the system is down. They were supposed to call me back but nothing happened.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@ChrisP1960   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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MZone
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  • Platinum 
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  • Answer
  • April 15, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@ChrisP1960   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 897 replies
  • April 16, 2025

Hi ​@ChrisP1960 

Did you get sorted with your PAC?