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no phone call

C
Community Member

I have requested a pac code but just keep getting a massage that the system is down. They were supposed to call me back but nothing happened.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@ChrisP1960   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
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    • MZone
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    • April 15, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@ChrisP1960   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    iD Mobile Employee
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    • Siân
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    • April 16, 2025

    Hi ​@ChrisP1960 

    Did you get sorted with your PAC?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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