I have upgraded my account and need to keep my existing phone number , and have not received any notification,or new sim, could you get back to me, please , my phone number is {REMOVED},,email is {REMOVED} thanks David
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Best answer by andewhite
Just to say this is an online public forum,
Anybody with Internet access can read your post, including online bad actors who might spam, scam or steal something.
Speak to iD customer service online at https://idmobile.co.uk/live-chat.
The online advisers work until 8pm on weekdays (the iD chatbot works 24/7).
This topic has been closed for replies.
+26Just to say this is an online public forum,
Anybody with Internet access can read your post, including online bad actors who might spam, scam or steal something.
Speak to iD customer service online at https://idmobile.co.uk/live-chat.
The online advisers work until 8pm on weekdays (the iD chatbot works 24/7).
+25
Have you upgraded to a SIM only plan or a plan with a device?
How long ago did you upgrade?
Tom
Sim only , about ten days ago , just the uncertainty, about keeping same phone number as I will be waiting for hospital test results
+25
Okay, is your current SIM working?
If so, you may already have your upgrade, have you checked your emails?
Sometimes we send a new SIM with an upgrade, but it’s not always done and doesn’t need to be done.
Tom
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