I have upgraded my account and need to keep my existing phone number , and have not received any notification,or new sim, could you get back to me, please , my phone number is {REMOVED},,email is {REMOVED} thanks David
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Best answer by andewhite
Just to say this is an online public forum,
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Speak to iD customer service online at https://idmobile.co.uk/live-chat.
The online advisers work until 8pm on weekdays (the iD chatbot works 24/7).
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