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Not possible to login on my.idmobile.co.uk

  • June 26, 2025
  • 3 replies
  • 39 views
K
Active Contributor

Is anyone else getting the message “Ooops, something went wrong.  Try again”  consistently on the ID Mobile website?

 

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 27, 2025

    Hi ​@Kalico  I am aware that we had been experiencing some issues, but these should all be resolved now.

    Can you please try logging back in? Please let us know if you need any further assistance.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    Active Contributor
    • Kalico
    • Author
    • Active Contributor
    • June 27, 2025

    I can now get the prompts for the e-mail, Captcha and password, but then get the message “Something went wrong, try again”.

    THat’s as of 1500h on 27 June.

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • June 27, 2025

    OK ​@Kalico  please can you delete your cache/cookies? If that doesn’t work please can you try a different device or browser?

    Please let us know how you get on. Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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