Hi - I raised this whilst out in Turkey for 8-weeks. My wife has another bank account so we got around the problem using her account and phone. I thought it would be resolved when we returned to the UK but my phone still doesn't receive OTP's from the bank but does from everyone else. This means I can't use their app or access thru the web - so I am "blind" to activity on my account. To make matters worse I had for the first time in my life a fraudulent transaction on my credit card for £1160 which I would have seen sooner if I had been able to access my account!!!

Since I returned home a week ago I have been in touch with the technical team at the bank - they've looked into it and suggest I speak with ID mobile. Clearly they think that's where the problem is. I then do a search on this forum and read about an almost identical problem that a customer had - the technical team at id mobile eventually resolved it in a week.

So I try to pick up my thread / communications on here from my initial post a few weeks ago but have not had any real reply. Please can you get your technical team to contact me. I don't need "have you tried????" because I've been through all that. This is a technical issue with id software and will only be resolved with the involvement of the id technical team.

Thank you.