i am having a similar issue. no sim but my account has been switched so now i am paying for 2 accounts but have no service. How to get hold of customer services…?
Unfortunately @Lewis Halliday, UK mobile numbers transfers don’t happen immediately on your switching date.
When I switched there was a period of around 5-hours, when the number I wanted to keep wasn’t working, as old provider and iD Mobile co-ordinated number transfer from one network to another.
You old provider’s SIM should stop working on the switching date, indicating iD are working on the switch, which sometimes may not be completed until 10pm on the transfer date.
…
How to get hold of customer services…?
Have you tried https://idmobile.co.uk/live-chat, @Harmony Isgolde?
The customer advisors work until 8pm on weekdays (the iD chatbot works 24/7).
All sorted now thank you. Just got a message!
Hi @Harmony Isgolde
Are you still having issues with this?
Please let us know so we can get in touch if needed.
Tom