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Hey there ​@Graham the Grey, we’re sorry to hear that.

Unfortunately, we don’t officially support the usage of our SIM cards in any other devices outside handset devices, and the ones listed as supported on our website.

Therefore, the registration system is set up as such for SMS messages to be sent to the SIM card only, and for security purposes. Therefore, the only way to register is to put the iD Mobile SIM card into a supported handset device I’m afraid.

Thanks,

Tyler

Thank you for your timely response (8 days, not bad 🤡).

I think that you, as in the company Currys, need to inform your showroom staff the above.

When I enquired, I told them that I needed a temporary fix as a tree had brought down the fibre broadband to my customer.  The 3 main criteria were -

1. I only need it for a month until the broadband is fixed
2. It will be going into a router on a pole that will be inaccessable until the new year
3. Not to be on the Three network, as they are pants (based on previous dealings) and the signal is terrible in the area.

So they put me on a rolling monthly contract, which you need to give thirty days notice to cancel, but you can’t cancel within the first 14 days as it is regarded as the cooling off period - and they will disconnect straight away.  This then takes you into the second month - they missed the first criteria.

To manage the SIM you have to first put it in to a phone, as you mentioned above to register it on the app. This was not mentioned, so once installed difficult to manage - failed the second criteria.

The ID Mobile runs on the Three network and the signal, even though barely enough to keep them up and running, is pants compared to O2 and Vodafone. - failed the third criteria.

I believe that other networks are available from Currys, but I wasn’t given the choice.  The only saving grace is that it’s cheap but, given the choice, I would have rather gone with a proper network and paid a little more.  At least you can talk to someone on the phone, or face to face. The WebChat support here is painstakingly awful; a 15 minute chat to a Currys staff member took about 2 hours on the WbChat, as they dealt with others at the same time.

My customer wishes to carry on with a backup router, in case of any more storms so, I have now cancelled my contract, waiting for the 30 days to run out and purchase a new contract with a proper provider.

Thanks, but no thanks.

Thank you for your reply ​@Graham the Grey 

We are very sorry that our service has not been a match for your current needs and apologise if this was not made clearer at the point of sale. 

Moving forward, we do hope we can reconnect in the future and wish you all best with your new provider. 

Thanks, 

Nat