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  • swcq
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  • 31 replies

Anybody having any luck with app and the ongoing oops something went wrong ,it's been over 2 weeks since I joined and I can't see my plan details 

Best answer by swcq

Hi everything seems to be working fine now ,the app just worked the other day and been find since, thanks

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    K
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    • Kashadd
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    • 1 reply
    • May 24, 2024

    No, same here. Recently joined IDMobile. App was ok to start. “Oops something went wrong “ for 3 weeks. 
     

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8083 replies
    • May 28, 2024

    Hi @Kashadd @swcq,

    Welcome to the Community!

    On some occasions it is a simple fix.

    Have you tried uninstalling and reinstalling the app?

     

    Kash

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    • swcq
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    • 31 replies
    • May 28, 2024

    Tried many times and getting nowhere ,a simple explanation in general would be ok to most people .

    Cant access usage or account 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3361 replies
    • June 3, 2024

    Hey there @swcq, we’re very sorry to hear that.

     

    Have you tried via both the app and website please? Specifically this link below:

     

    https://my.idmobile.co.uk/login

     

     

    Thank you,

    Tyler

     

     

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    • swcq
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    • 31 replies
    • Answer
    • June 3, 2024

    Hi everything seems to be working fine now ,the app just worked the other day and been find since, thanks

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8008 replies
    • June 10, 2024

    Hi @swcq 

     

    Glad to hear that’s sorted.

     

    Tom

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