Question

oops

  • 15 June 2024
  • 3 replies
  • 35 views

Userlevel 2
Badge +1

Started with idmobile a month go not very good at first and kept getting the oops something went wrong .

After a couple of weeks service was OK and was able to use the app properly ,now all of a sudden I'm getting the oops something went wrong when trying to use the app, anyone know why , thanks 


3 replies

Userlevel 4
Badge +5

Hey there @swcq, thank you for reaching out.

 

We’re still working on improving our app/website, and still in the development stage with it. Sometimes, there can be some app issues/glitches, such as errors like these.

 

We’d recommend to either try again later when this happens, or try via a different device or browser, or deleting cache & cookies and see if that helps.

 

We’d also recommend trying both the app and website when this happens, and usually one of these methods will resolve it.

 

If not, we’d request you try again later and at different times. If the issue persists for a longer time-period, please let us know.

 

Thank you,

Tyler

Userlevel 2
Badge +1

Ok thanks 

Userlevel 4
Badge +5

@swcq You’re very welcome, and thank you for your patience with us!

 

Kind regards,

Tyler

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