Skip to main content

oops something went wrong


  • Helpful
 Contributor
  • 31 replies

Hi can anyone help just joined immobile 2 days ago ,everything activated ok , I go on the app to try and check it’s set up ok , it shows my bill and that’s it except oops something went wrong try again.

lost count of the times I’ve tried , tried on the web site also.

anyone got any advice thanks

5 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7496 replies
  • May 20, 2024

Hi @swcq 

 

Please could you send a screenshot? (Blurring/blocking any personal info)

 

Tom


  • Author
  • Helpful
 Contributor
  • 31 replies
  • May 20, 2024

(Screenshot sent, showing “Oops… something went wrong.” error)


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7496 replies
  • May 22, 2024

Hi @swcq 

 

Thanks for this, apologies for any inconvenience caused, the team are aware and working on a fix.

 

(I’ve deleted the screenshot as it contained your phone number)

 

Tom 


  • New
 Contributor
  • 4 replies
  • June 28, 2024

I also have this message every time I try to log on. My wife also has a seperate account and she gets the same message. What is happening? 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7496 replies
  • July 11, 2024

Hi @Wandering 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom


Reply.