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oops somting went wrong

  • December 22, 2024
  • 1 reply
  • 7 views

I recently switched away from ID Mobile for a very short period then switched back to a new contract. The phone is working fine but and I can get into the app, but it persistently says ‘oops something went wrong’ when i try and do anything. It shows my name and number but no information about plan, services

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • December 22, 2024

Hi ​@agawis,

Welcome to the Community!

It may be worth uninstalling and reinstalling the app.

I know that the app is still being worked on as there is an ongoing issues with customers plan/usage.

Can you send a screenshot of what you see?

 

Kash