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Oops Sorry when activating replacement sim

  • September 20, 2024
  • 1 reply
  • 79 views

I have just received my replacement sim card and am trying to activate it. When i get to the screen to enter my sim card number, i enter it and press submit. After I do this the wheel spins for a bit then a pop up appears that says “Oops sorry, something went wrong please try again.”. I have tried it now many times and no success.

Any help more than welcome !!!!

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • September 24, 2024

Hi @BrokenSloth 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom