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out if the country unable to login to my account

  • February 20, 2025
  • 2 replies
  • 48 views
B
Community Member

I am living abroad & have no longer got my SIM card. I am being charged but unsure exactly what as the price seems to have gone up. My contract should be coming to an end if not ended already. I can’t login to my account as it says I need to received confirmation text. Can someone please help so I can access my contract information and see what’s going on. 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • February 20, 2025

    Just a note to say, an iD contract continues until the contract is cancelled by giving 30-days notice, or using a PAC / STAC to switch to another service provider, ​@Bali2000. 

    The fastest way to get in-touch is by using the iD Live Chat service, and speak to iD customer service - the advisers work until 8pm on weekdays.

     

    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 21, 2025

    Hello ​@Bali2000 

     

    Thank you for getting in touch. 

    We are sorry to hear you are having issues accessing your contract information and also contacting the team. 

    Have you been able to reach out the Live Chat team? If no, please do let us know and we will send you a private message. 

     

    Thanks, 

     

    Nat 

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