PAC Code nightmare!

Hi ​@CrunchyBennett,

I’m really sorry to hear about the experience you’ve had so far, I can understand how frustrating it must be, especially when you’re being told the same thing repeatedly but not getting a working PAC or clear resolution.

Unfortunately, this isn’t something we’re able to resolve directly here on the Community, particularly as it involves account-specific checks and PAC code generation issues and requesting of identification documents. For security reasons, it needs to be handled through our Live Chat team, who can access your account and investigate what’s gone wrong with the PAC requests in detail.

I completely appreciate you’ve already been through Live Chat multiple times, but they are still the correct team to escalate this further and ensure it’s properly resolved. If you contact them again, you can specifically ask for the issue to be escalated to a senior team so it can be reviewed more thoroughly rather than repeating the same steps.

You can reach them here: https://www.idmobile.co.uk/live-chat

Sorry again for the inconvenience this has caused, I do appreciate how much of a headache this must have been for you, and hopefully the escalation route gets this sorted properly for you.

Regards,

Gemma M

The iD Mobile Social Media Team