PAC CODE NOT WORKING

Hey there ​@Tara1983, thank you for reaching out. As kindly advised by ​@andewhite, please contact our live-chat to proceed with your port-in if the form isn’t working or you don’t have the correct details:

https://www.idmobile.co.uk/live-chat

Thank you,

Tyler

My number should have transferred over today from Vodafone to ID. Gave the correct PAC code which does not expire until 11/03/25. However on seeing the number has not gone over I contact ID via online chat, no use whatsoever!! I need to speak with someone direct regarding this issue. I even spoke with Vodafone who confirmed the PAC code was correct, yet ID say it has expired. Need this resolved ASAP.

Hi there ​@jueconn 

Just so you know:

1. it can take up until 10pm on the day of transfer for it to become useable. Sometimes restarting the phone can nudge this time down. If you tried the PAC more than once this might have triggered the expired prompt - though I’m not too sure if it would say expired rather than an error has occurred.
2. iD are online only, so their only contact means is live chat - https://www.idmobile.co.uk/live-chat - but to alleviate some stress typing talk to person bypasses their chat bot

The other thing you could do (though noted you need this sorting ASAP) is await a response from an iDM employee via these forums or try their socials -  Tag @iD Mobile on Facebook / @iD_Mobile_UK on X

Hello ​@jueconn 

Thank you for getting in touch. 

We are sorry for any delays with the port on the day, as ​@Daz_S advised, this can complete anytime up to 10pm. 

Has the port completed since your last message to us? If not, please let us know and we will be happy to look in to this further for you. 

Thanks, 

Nat