Skip to main content
Solved

PAC CODE NOT WORKING

  • December 4, 2024
  • 5 replies
  • 290 views
T
Community Member

I am trying to switch my number from 02 and have entered the 9 digit number from the carphone warehouse email I received at time of order 

 

However it is still saying the details are incorrect 

 

please can you send me the correct transaction number 

Best answer by andewhite

Probably best to use the iD Mobile online Live Chat service to submit your PAC in this case, ​@Tara1983. 

The advisers work until 8pm on weekdays - tell the 24/7 chatbot you’d like to “talk to a person”.

🍀

View original

    5 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12039 replies
    • Answer
    • December 5, 2024

    Probably best to use the iD Mobile online Live Chat service to submit your PAC in this case, ​@Tara1983. 

    The advisers work until 8pm on weekdays - tell the 24/7 chatbot you’d like to “talk to a person”.

    🍀

    Forum member (non-iD)
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • December 7, 2024

    Hey there ​@Tara1983, thank you for reaching out. As kindly advised by ​@andewhite, please contact our live-chat to proceed with your port-in if the form isn’t working or you don’t have the correct details:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • jueconn
    • New
 Contributor
    • 1 reply
    • February 18, 2025

    My number should have transferred over today from Vodafone to ID. Gave the correct PAC code which does not expire until 11/03/25. However on seeing the number has not gone over I contact ID via online chat, no use whatsoever!! I need to speak with someone direct regarding this issue. I even spoke with Vodafone who confirmed the PAC code was correct, yet ID say it has expired. Need this resolved ASAP.

    Daz_S
    Gold Contributor
    Forum|alt.badge.img+21
    • Daz_S
    • Gold Contributor
    • 1628 replies
    • February 19, 2025

    Hi there ​@jueconn 

     

    Just so you know:

    1. it can take up until 10pm on the day of transfer for it to become useable. Sometimes restarting the phone can nudge this time down. If you tried the PAC more than once this might have triggered the expired prompt - though I’m not too sure if it would say expired rather than an error has occurred.
    2. iD are online only, so their only contact means is live chat - https://www.idmobile.co.uk/live-chat - but to alleviate some stress typing talk to person bypasses their chat bot

     

    The other thing you could do (though noted you need this sorting ASAP) is await a response from an iDM employee via these forums or try their socials -  Tag @iD Mobile on Facebook / @iD_Mobile_UK on X

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 21, 2025

    Hello ​@jueconn 

     

    Thank you for getting in touch. 

    We are sorry for any delays with the port on the day, as ​@Daz_S advised, this can complete anytime up to 10pm. 

    Has the port completed since your last message to us? If not, please let us know and we will be happy to look in to this further for you. 

     

    Thanks, 

     

    Nat 

    Reply.


    Terms & Conditions