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PAC CODE RECEIVED NOT REQUESTED

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  • EFF1
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Received a pac code and final payment cost but I did not request this 

Is this a data breach pac code fraud?

ID do not port my number

 

 

 

Best answer by andewhite

You can also PM iD support using Facebook Messenger or X (formerly Twitter), @EFF1.

Responses on social media aren’t immediate, though doesn’t sound like the online chat is particular speedy.

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andewhite
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  • andewhite
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  • July 9, 2024
EFF1 wrote:

Received a pac code and final payment cost but I did not request this 

Is this a data breach pac code fraud?

ID do not port my number
 

Okay @EFF1, members of this iD forum can’t look at customers accounts, to protect your privacy and security - maybe someone has hacked your iD account.

Don’t wait for iD support here - I’d recommend speaking to an iD customer adviser quickly, @EFF1. 

Try https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays. 

Forum member (non-iD).
E
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  • EFF1
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  • July 9, 2024

Thanks on with that waiting in 30 min queue now to speak to a person!

 

Rgs

 

andewhite
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  • andewhite
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  • July 9, 2024

You can also PM iD support using Facebook Messenger or X (formerly Twitter), @EFF1.

Responses on social media aren’t immediate, though doesn’t sound like the online chat is particular speedy.

Forum member (non-iD).
E
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  • EFF1
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  • July 9, 2024

Sorted honest mistake.

Was not a phone call live chat but hopefully that’s the end

 

rgs

 

andewhite
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  • andewhite
    andewhite
E
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  • EFF1
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  • July 10, 2024

Phone went off today even after contacting ID mobile again this morning then 2 hrs later phone went dead Contacted 3rd time told it could take 24-48 hrs .

what happens next?
 

thanks

 

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4825 replies
  • July 25, 2024

Hi there @EFF1, welcome to Community!

 

Were our live-chat team able to resolve your issue please?

 

Thanks,

Tyler

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