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pac number not swapped

  • January 16, 2025
  • 5 replies
  • 88 views

My number was suppose to switch was 14th however still not done 

Best answer by Daz_S

Yes I noticed you gave out your mobile and I reported this as soon as I spotted it. If only customers could flag another customers post to get the content hidden.

 

Don’t post the content of what you gave this (lets call them a) person, but what information did you give out?

 

If it was your iD account number, your surname, mobile number, your home address then please contact live chat ASAP to inform them -

On the texted based chat after filling out the required fields the next thing to type is fraud and their system will put you to the right team.

 

If you gave out bank account details then contact your bank ASAP too.

 

You did NOTHING wrong. You were lead to believe you were talking to an iD Mobile employee so please don’t blame yourself. There are many others whom have done the same. Many users of this forum think this is a private chat, it is not and is viewable by anyone at anytime.

(Hence the statement I created at the bottom of all my posts)

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5 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 17, 2025

@Linda c 

Please ignore the 2 posts above this reply. They are not iD Mobile


  • Author
  • New
 Contributor
  • 1 reply
  • January 17, 2025

I did reply, is my information compromised 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • January 17, 2025

Yes I noticed you gave out your mobile and I reported this as soon as I spotted it. If only customers could flag another customers post to get the content hidden.

 

Don’t post the content of what you gave this (lets call them a) person, but what information did you give out?

 

If it was your iD account number, your surname, mobile number, your home address then please contact live chat ASAP to inform them -

On the texted based chat after filling out the required fields the next thing to type is fraud and their system will put you to the right team.

 

If you gave out bank account details then contact your bank ASAP too.

 

You did NOTHING wrong. You were lead to believe you were talking to an iD Mobile employee so please don’t blame yourself. There are many others whom have done the same. Many users of this forum think this is a private chat, it is not and is viewable by anyone at anytime.

(Hence the statement I created at the bottom of all my posts)


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 17, 2025
Linda c wrote:

My number was suppose to switch was 14th however still not done 

 

Again you can contact iD via Live Chat to have them check why your number didn’t switch on the 14th -

iD Mobile’s Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. You can access Live Chat here: www.idmobile.co.uk/live-chat.

(if you don’t contact them about the possible compromising then after filling out the required fields then type talk to person to bypass their automated chat bot - if you do have to contact iD about the above then ask them about the number not switching at the same time)


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7891 replies
  • January 18, 2025

Hi ​@Linda c 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom