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Question

password reset not working

J
Community Member

Hi there, I've tried to log in on browser a number of times and am stuck in a loop at 'what's your email address' page. 

 

It's not accepting my (correct) password. I have reset my password a number of times which doesn't help the situation. 

 

I need to increase my roaming allowances but can't login to do so. 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 961 replies
    • May 1, 2025

    Try using a different browser/clear cache and cookies. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • May 2, 2025

    Hi ​@Jarlath  sorry to hear this.

    Have you tried as ​@MZone  suggested? Did this help? 

    Have you the iD app you could try instead?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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