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PAYG usage

  • May 21, 2024
  • 1 reply
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Source
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My credit balance goes down but data, calls, and text usage is not being logged in my account.

Best answer by Tom

Hi @Source 

 

Sorry to hear this, there is unfortunately a known issue at the moment where allowances are not showing in the app, the team are working on a fix, apologies for any inconvenience caused.

 

Tom

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Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8008 replies
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  • May 23, 2024

Hi @Source 

 

Sorry to hear this, there is unfortunately a known issue at the moment where allowances are not showing in the app, the team are working on a fix, apologies for any inconvenience caused.

 

Tom

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