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payment processing

Icky Ahmed
Community Member

So I had an outstanding balance of £24 

I have paid in halves £12 first then another £12 

mon top of that I had topped up another £12 as it did not process. Upon looking at my statements it’s showing all 3 payments were successful, but I am still unable to make calls or use data 

Best answer by Tom

Hi @Icky Ahmed 

 

I’m sorry to hear this, are you still having issues with this?

 

Please let us know if so so we can get in touch.

 

Tom

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    andewhite
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    • andewhite
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    • June 1, 2024

    Sounds like there’s a bar on your iD account, @Icky Ahmed. 

    Try chatting to iD support using their online Live Chat or Facebook Messenger. The advisers work until 6pm at weekends.

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • June 6, 2024

    Hi @Icky Ahmed 

     

    I’m sorry to hear this, are you still having issues with this?

     

    Please let us know if so so we can get in touch.

     

    Tom

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