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Question

Personal Hotspot disabled on my iPAD when roaming in EU

  • February 28, 2025
  • 8 replies
  • 27 views
Russell Hickman
New
 Contributor

When i attempt to enable it, there is a message pops up saying contact Three to enable Personal Hotspot on this device. I have not been able to find out how to make contact.

Hotspot works fine in UK. 

    8 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • February 28, 2025

    Hey there ​@Russell Hickman, thank you for reaching out.

     

    To confirm, are you using the iD Mobile SIM card inside an iPad, is that correct?

     

    Thanks,

    Tyler

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    Russell Hickman
    New
 Contributor

    Yes that is correct Tyler

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8068 replies
    • March 2, 2025

    Hi ​@Russell Hickman,

    Please can you test the SIM in a Mobile handset and see if you get the same issue?

    The issue may only be due to hotspot roaming on an iPad.

     

    Kash

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    Russell Hickman
    New
 Contributor

    Unfortunately I am in UK at the moment so I am not on EU roaming and unable to perform that test.

    I should also state that I have in the past had Vodafone & Virgin SIM in the iPAD and Hotspot worked fine 

    when on EU Roaming.  I used it to tether my laptop.  

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7891 replies
    • March 3, 2025

    Hi ​@Russell Hickman 

     

    Okay, it’s worth noting that an iPad is not an officially supported device with iD Mobile SIM card, we wouldn’t be able to guarantee that many (or any) services would work whilst using one, sorry.

     

    https://www.idmobile.co.uk/help-and-advice/approved-handsets

     

    Tom

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    Russell Hickman
    New
 Contributor

    Hi Tom

    Completely unaware of that ….

    However. It works in UK ! So I doubt it’s that.  

    As i mentioned, when roaming I get a message saying i needed to contact ‘Three’ to get it enabled.  Can you do that on my behalf or at least contact them to find out what’s going on please ?  Do they need to do something as the underlying provider ? I suspect it’s a rather crude measure to prevent it being used as a hub, which is actually not my intention. I simply want the ability to use as a personal hotspot when roaming for my own purposes. 

     

    thanks

    Russell Hickman
    New
 Contributor

    Hi Tom,

    I was not aware of that, however as i mentioned before, personal hotspot works in UK. So I doubt it’s a device issue.

    When i attempt to enable hotspot when roaming i get a message saying i need to contact three. So i believe the issue lies with them which as i understand it, is the underlying carrier for iD mobile.  Can you contact them to investigate please ? 

    thanks

     

     

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • March 4, 2025

    Hello ​@Russell Hickman 

     

    Thank you for getting in touch. 

    As we do not support our SIM’s being used in tablets or accessories, we would not be able to run an investigation in to this. 

    With issues whilst roaming, we are only able to troubleshoot whilst you are outside of the UK. If you do travel again, we recommend testing the SIM in a handset to see if you get the same problem. 

    If you do, please get in touch and we can look in to this further. 

     

    Thanks, 

     

    Natalie 

    Reply.


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