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phone number

  • October 18, 2024
  • 1 reply
  • 38 views
Rolaball
Community Member

Hi. I'm a new customer, moved from 3 network. 

3 have disconnected my number and I'm trying to set up my ID app but it's saying my information doesn't match your records. 

I'm using my old number and name and date of birth are correct. 

Any help would be great. 

Best answer by Kash

Hi @Rolaball,

Welcome to the Community!

The link below may assist you further.

 

If you still have issues, please contact our Live Chat Team.

 

Kash

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    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • Answer
    • October 21, 2024

    Hi @Rolaball,

    Welcome to the Community!

    The link below may assist you further.

     

    If you still have issues, please contact our Live Chat Team.

     

    Kash

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