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phone number not changed in my account

  • 25 June 2024
  • 4 replies
  • 66 views

My old number went live yesterday with id mobile, after doing the pac code, etc. But the number in my id account hasnt changed.

4 replies

Tom
Rank
Userlevel 8
Badge +6

Hi @viklarge 

 

The number shown on your iD Mobile app won’t change the way your service works, it’s purely visual and will update soon after transferring a number over.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
andewhite
Rank
Userlevel 8
Badge +10

Try checking this evening, and tomorrow evening - after this, if still not correct in your iD account, maybe contact iD customer support.

Members of this iD Mobile forum can’t look at customers accounts, to protect customers online privacy and security.

 

Forum member (non-iD)
V
Rank

Thanks for the reply.

Yea when i call ir whatever, it shows my number that i want to keep. I just worry about billing and things like that.

andewhite
Rank
Userlevel 8
Badge +10

Sometimes it can take up to 48-hours before the iD app and “My iD Account” online service, detect/register the switch has been completed, @viklarge. 

Is the number you wanted to keep shown on your handset, and when you call / text others using your iD SIM?

Forum member (non-iD)

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