I am now longer able to access my mobile ID account. When I input my phone number, surname, and DOB I get a message, 'Sorry, your details do not match our records' error. I’ve checked the inputs and repeatedly tried, getting no where. Your help is much appreciated.
Anna
Best answer by Matthew T
Morning
It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 5th June. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.
+24Morning
It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 5th June. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.
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