Hello,
I have just joined iD and took out a plan which has unlimited data. The app says that I have 100GB allowance and 0 remaining. I can’t find how to contact iD to sort this? Thanks,
Solved
plan details are wrong
Best answer by Lauren
Hi
Has an unlimited data loyalty add on been applied to the account by a member of the team, or did you purchase an unlimited data plan straight from the iD website?
-Lauren
This topic has been closed for replies.
+19Hi
Has an unlimited data loyalty add on been applied to the account by a member of the team, or did you purchase an unlimited data plan straight from the iD website?
-Lauren
I also have same problem loyalty add on of unlimited data not showing only says 100gb data and running out
+25Hi
If you have a loyalty add on, it’ll kick in after your regular usage amount has been used.
Tom
I’m waiting for my sim to arrive however my plan details appear wrong. I purchased unlimited data but the plan says 5GB
I have an unlimited plan already. Today I upgraded my plan for a extra 24 months on unlimited again and my app now says I have 5GB of data left this is wrong how can I get this changed please
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.