Question

please help me update my direct debit details.

  • 15 June 2024
  • 2 replies
  • 19 views

I get and oops message in the app and I have no other way of talking to someone to make the change as far I can see. Can someone who works for id mobile please contact me. Thanks


2 replies

Userlevel 4
Badge +1

Won’t happen!

Contact them via their CHAT page.

Userlevel 4
Badge +5

Hey there @KusumM, welcome to Community!

 

We’re sorry to hear that.

 

Have you tried via both the website and app please, and specifically this link below?

 

https://my.idmobile.co.uk/login

 

If not, as kindly suggested by @Geluk, our live-chat may be able to look into this further for you.

 

Thank you,

Tyler

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