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problems with new child account they are using the minutes on my account

  • December 31, 2024
  • 1 reply
  • 17 views

Julia Panther
Community Member

Added new child contract and number.  Now all messages from id being addressed to my 11 year old plus he is using up my minutes on his phone.  Not happy!

Best answer by Kash

Hi ​@Julia Panther.

Welcome tom the Community!

When you purchase an iD Mobile SIM correspondence would be sent to the iD Mobile number.

In regards to minutes the minutes for that specific SIM would only be used up.

Are you advising that he is using the minutes off a different iD Mobile account but they are coming off your allowance?

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • December 31, 2024

Hi ​@Julia Panther.

Welcome tom the Community!

When you purchase an iD Mobile SIM correspondence would be sent to the iD Mobile number.

In regards to minutes the minutes for that specific SIM would only be used up.

Are you advising that he is using the minutes off a different iD Mobile account but they are coming off your allowance?

 

Kash