Hi,
A scam program has highlighted scams whereby the scammer ports your mobile number by fraudulently contacting your network provider and using stolen information to get your mobile number ported to a SIM card under their control
This can then allow the scammers to receive codes sent over text messages, which many banks still do.
How do ID Mobile protect customers from this?
Thanks
Best answer by Tyler
Hey there
We have many security protocols to stop scammers from doing PAC fraud.
We firstly require a one-time password to be sent to the customers SIM, of which only yourself should have. We also will require photo ID depending which platform your contacting us from, which again, only you should have.
We also can set up a password on your account via the customers request, which again, only you should have and can only pass security if given said password.
Although we will always require your general customer personal details, we also have other numerous security protocols to prevent this from happening and keeping our customers safe from scammers.
Thanks,
Tyler
Thanks, though that's not what I asked
I'd like to understand what is offered to customers to prevent this
Account security is incredibly lax, so what process prevents someone fraudulently porting a number?
+24Hey there
We have many security protocols to stop scammers from doing PAC fraud.
We firstly require a one-time password to be sent to the customers SIM, of which only yourself should have. We also will require photo ID depending which platform your contacting us from, which again, only you should have.
We also can set up a password on your account via the customers request, which again, only you should have and can only pass security if given said password.
Although we will always require your general customer personal details, we also have other numerous security protocols to prevent this from happening and keeping our customers safe from scammers.
Thanks,
Tyler
Thanks, being able to set up a password is handy, I'll look into that. I'm pleased to hear there's proper protocol in place here.
+24Hi
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Kash
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