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registering a lasting power of attorney

  • July 13, 2024
  • 3 replies
  • 112 views

Liz Clack
New Contributor

Hi, I need to register a power of attorney for my mother as she can no longer manage to do things for herself.  How do I go about this.  I need to change the email address which she has registered as that account is being closed soon.

Best answer by Matthew T

Hi @Liz Clack,

Please view section 5 of this PDF for more information: https://media.secure-mobiles.com/idmobile/documents/vulnerable-customer-policy-June2024.pdf

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • July 24, 2024

Hi @Liz Clack,

Please view section 5 of this PDF for more information: https://media.secure-mobiles.com/idmobile/documents/vulnerable-customer-policy-June2024.pdf

Thanks.


Liz Clack
New Contributor
  • Author
  • New Contributor
  • August 5, 2024

Thanks for that.  Which is the best way of contacting you?  Do you accept the Code provided by the LPA Government site?


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • August 6, 2024

@Liz Clack, best way to contact us is Live Chat. Type: ‘Speak to someone’ to get through to an agent.  They’ll confirm what is accepted as well! Thanks.