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Question

Registration Issues

T
Community Member

Received my pay monthly SIM today and have attempted to register.

 

Filled all details in (including security code) and when I clicked submit it briefly showed an error (some red writing at top of screen) then it just goes blank.

If I try to do the registration process again it says the details already exist but when I try to log in it says that they don't 🤣

Please can someone shed some light on this as it blooming frustrating. Not a great start to my iD journey.

    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12487 replies
    • July 10, 2023

    Okay @tangerine1953, if I was in your position I’d try contacting iD customer service privately using iD online live chat, or Facebook Messenger, or Twitter DM. 

    The support teams work until 8pm weekdays.

     

    Forum member (non-iD).
    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • July 10, 2023

    Hey @tangerine1953,

    What does the error message say? 

    Can you screenshot this and blank any personal info?

    Mohammed

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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