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Hi, I recently rejoined IDmobile after a couple of years with another provider (same number). Initially, I was able to login and see my number and old bills from 2022 but could not access my account and was getting the “oops something has gone wrong” message. I then removed my account thinking I needed to re-register, but now when I try to add my number it says “Sorry, your details do not match our records”. I have tried deleting and reinstalling the app several times and tried several browsers and other devices to no avail.

The live chat team were quite frankly useless and did not even seem to understand the problem. Eventually, they said the issue has been escalated and the app is not working.

How can you run a online only service without customer support, when the online part does not even work?

Can someone please help? Otherwise I will just quit IDmobile and re-join my previous provider.

Have you tried a web browser to access your “My iD Account” online at https://my.idmobile.co.uk, @Tinzio?  

 

Yes, I have tried several different browsers on different devices and have tried clearing cache also. I think this is a problem from IDmobile’s end?

I have even tried re-registering with a different email… but had the same “Sorry, your details do not match our records”  when I try to add my number.

Forum members like myself can’t look at any iD customer accounts, @Tinzio. 

If you’re struggling with the iD Live Chat service, perhaps try sending a private message to iD support using Facebook Messenger.

 

Have you tried a web browser to access your “My iD Account” online at https://my.idmobile.co.uk, @Tinzio?  

 

I have tried all you`ve said still can`t get into my account,, Yet you sent me a threating letter ????? grrrr

Regards

Angelina England

Have you tried a web browser to access your “My iD Account” online at https://my.idmobile.co.uk, @Tinzio?  

 

I have tried all you`ve said still can`t get into my account,, Yet you sent me a threating letter ????? grrrr

Regards

Angelina England

Sorry @Angie4star, I’m just a forum member like yourself.

I can’t see your iD account, nor your address details - guess someone else sent the letter.  

Hey there @Tinzio, welcome to Community!

 

Are you still having issues logging in please?

 

@Angie4star, are you also having issues still please?

 

Thanks,

Tyler

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