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Question

Reset password "Something wasn't quite right. Can you enter your details again please?"


Chris V
Community Member

My trying to log into an account and i keep getting

“Something wasn't quite right. Can you enter your details again please? “


Im sure I have the details correct.
What do I do next?

Chris

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12548 replies
  • July 10, 2023

Okay @Chris V, if I was in your position I’d try contacting iD customer service privately for assistance by using Facebook Messenger, or sending a Twitter DM. 

The support teams work until 8pm weekdays.

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 11, 2023

Hey @Chris V,

Have you registered for an account first?

The Community account is different to the iD self-care account and needs it’s own logins.

Mohammed