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  • April 7, 2025
  • 4 replies
  • 55 views
Snow Drop
New Contributor

Why is my phone restricted when my bill is pod and I owe nothing!!!! 

Best answer by Tyler C

Hey there ​@Snow Drop, when services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

    4 replies

    JoeKing
    Silver Contributor
    Forum|alt.badge.img+11
    • JoeKing
    • Silver Contributor
    • April 7, 2025

    ​@Snow Drop  There may be a number of reason natwork problem best to contact an agent via Live Chat type in the message box To Speak to someone.

    https://www.idmobile.co.uk/live-chat

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • April 8, 2025

    Hey there ​@Snow Drop, when services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

     

    We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Snow Drop
      New Contributor
      • Snow Drop
      • Author
      • New Contributor
      • April 8, 2025

      Hi Tyler. Thank you for all this. Unfortunately it’s been 2 and a half days now. Chat doesn’t work. 
      and I have no way of ringing id.

      I have now chosen another network and as soon as I get the sim I will be cancelling id. 
       

      it’s completely unreasonable to treat customers this way. 
      I have kept my end if the bargain and paid my bill. They are seriously lacking. 
      I appreciate your trying to help me tho ☺️

      Tom
      iD Mobile Employee
      Forum|alt.badge.img+25
      • Tom
      • iD Mobile Employee
      • April 9, 2025

      Hi ​@Snow Drop 

       

      I’m sorry to hear this, whilst we don’t have a phone line for customer services, we’re reachable via Facebook and Twitter for quick contact.

       

      Let us know if you need any further assistance.

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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