Skip to main content
Solved

restricted

Snow Drop
New
 Contributor

Why is my phone restricted when my bill is pod and I owe nothing!!!! 

Best answer by Tyler

Hey there ​@Snow Drop, when services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

View original

    4 replies

    JoeKing
    Silver Contributor
    Forum|alt.badge.img+9
    • JoeKing
    • Silver Contributor
    • 380 replies
    • April 7, 2025

    ​@Snow Drop  There may be a number of reason natwork problem best to contact an agent via Live Chat type in the message box To Speak to someone.

    https://www.idmobile.co.uk/live-chat

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4541 replies
    • Answer
    • April 8, 2025

    Hey there ​@Snow Drop, when services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

     

    We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Snow Drop
    1 person likes this
    • Snow Drop
      Snow Drop
    Snow Drop
    New
 Contributor
    • Snow Drop
    • Author
    • New
 Contributor
    • 1 reply
    • April 8, 2025

    Hi Tyler. Thank you for all this. Unfortunately it’s been 2 and a half days now. Chat doesn’t work. 
    and I have no way of ringing id.

    I have now chosen another network and as soon as I get the sim I will be cancelling id. 
     

    it’s completely unreasonable to treat customers this way. 
    I have kept my end if the bargain and paid my bill. They are seriously lacking. 
    I appreciate your trying to help me tho ☺️

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8408 replies
    • April 9, 2025

    Hi ​@Snow Drop 

     

    I’m sorry to hear this, whilst we don’t have a phone line for customer services, we’re reachable via Facebook and Twitter for quick contact.

     

    Let us know if you need any further assistance.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Perks banner
    Terms & ConditionsAccessibility statement