Skip to main content
Question

Roaming

  • May 6, 2025
  • 1 reply
  • 14 views

Sue Munro
Community Member

I am in Portugal and assume I have roaming.  When trying to make a call on my UK number to another UK number I get a message that states 'cannot connect to mobile network'.  Why and what needs to change?

1 reply

Siân
iD Mobile Employee
Forum|alt.badge.img+4
  • iD Mobile Employee
  • 838 replies
  • May 6, 2025

Hi ​@Sue Munro  sorry to hear you’re having trouble with roaming.

Can you please follow this guide and this should help you get sorted - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

If you do need any further help, please let us know and we can assist you further.