Hi, my ID mobile app has my account and my daughter’s account registered. My daughter is now an adult so we want to separate the accounts so she can have her own private account for her phone. I can’t see a way to do this on the app? Any help would be appreciated, many thanks.

Hi @Helen ClareIt should be possible in the app to remove the number from that app account, once done, you’ll then be able to register it to it’s own app account.However, please note that this isn’t a transfer of ownership and the account would still be in the original account holder’s possession and their responsibility, unfortunately it isn’t possible to transfer ownership of an existing contract.Tom

Thank you Tom - I will give that a go 😊

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