Separating two accounts on app | iD Mobile Community
Skip to main content
Answer

Separating two accounts on app

  • April 17, 2025
  • 3 replies
  • 77 views

Helen Clare
New Contributor

Hi, my ID mobile app has my account and my daughter’s account registered. My daughter is now an adult so we want to separate the accounts so she can have her own private account for her phone. I can’t see a way to do this on the app? Any help would be appreciated, many thanks. 

Best answer by Tom

Hi ​@Helen Clare 

 

It should be possible in the app to remove the number from that app account, once done, you’ll then be able to register it to it’s own app account.

 

However, please note that this isn’t a transfer of ownership and the account would still be in the original account holder’s possession and their responsibility, unfortunately it isn’t possible to transfer ownership of an existing contract.

 

Tom

3 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • Answer
  • April 17, 2025

Hi ​@Helen Clare 

 

It should be possible in the app to remove the number from that app account, once done, you’ll then be able to register it to it’s own app account.

 

However, please note that this isn’t a transfer of ownership and the account would still be in the original account holder’s possession and their responsibility, unfortunately it isn’t possible to transfer ownership of an existing contract.

 

Tom


Helen Clare
New Contributor
  • Author
  • New Contributor
  • April 17, 2025

Thank you Tom - I will give that a go 😊


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • April 18, 2025

You’re very welcome ​@Helen Clare :)

 

Thanks,

Tyler