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Separating two accounts on app


Helen Clare
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 Contributor

Hi, my ID mobile app has my account and my daughter’s account registered. My daughter is now an adult so we want to separate the accounts so she can have her own private account for her phone. I can’t see a way to do this on the app? Any help would be appreciated, many thanks. 

Best answer by Tom

Hi ​@Helen Clare 

 

It should be possible in the app to remove the number from that app account, once done, you’ll then be able to register it to it’s own app account.

 

However, please note that this isn’t a transfer of ownership and the account would still be in the original account holder’s possession and their responsibility, unfortunately it isn’t possible to transfer ownership of an existing contract.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • Answer
  • April 17, 2025

Hi ​@Helen Clare 

 

It should be possible in the app to remove the number from that app account, once done, you’ll then be able to register it to it’s own app account.

 

However, please note that this isn’t a transfer of ownership and the account would still be in the original account holder’s possession and their responsibility, unfortunately it isn’t possible to transfer ownership of an existing contract.

 

Tom


Helen Clare
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  • Author
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  • 1 reply
  • April 17, 2025

Thank you Tom - I will give that a go 😊


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • April 18, 2025

You’re very welcome ​@Helen Clare :)

 

Thanks,

Tyler