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Showing 1.5gb


Hello, recently upgraded my sim from a 70gb £10 plan to a 120gb for the same price. Checking in the app and on the website it shows 1.5gb plan and in the usage part it says 240gb/1.5gb just wondering why it doesn’t show 240gb/120gb and also why the plan is 1.5gb. My dad also upgraded and he’s seeing exactly the same thing. 

4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3633 replies
  • May 14, 2025

There have been a few posts recently from other customers who have experienced the exact same issue as you. It’s probably best you wait for a reply here from an iD Mobile staff member because the others haven’t had much success with live chat. 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 2000 replies
  • May 15, 2025

Hi ​@PoeticHermit 

Have you both tried logging in to your account on our website via a laptop or PC? Does it show the same there?


  • Author
  • New Contributor
  • 1 reply
  • May 15, 2025

Yes, tried on a few devices, and a PC. Shows the same thing. 


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • 2000 replies
  • May 16, 2025

OK ​@PoeticHermit  

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.