Unable to log in to app or online. I imagine it was due to the porting of my number as I could before, I have tried with both old and new number
also impossible to ask questions as keeps directing me to generic answers 
that don’t fix the issue
silly logon
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Is there any advice on how to fix this as I can’t access my account with either my old or new number?
Hey there
If you're still having issues, please contact us via our live-chat:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
Unfortunately the live chat is not live, it’s just a bot. Eventually sorted via facebook messenger, probably best to direct people there to start with as the forum and live chat are not ideal 
Hi
Glad to hear that this is resolved.
If you require further assistance, please let us know.
Kash
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