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sorry your details do not match our records

  • 18 August 2024
  • 1 reply
  • 15 views

Hi, my daughter is abroad and has run out of data, the only way to get more is through the app and its coming up with sorry your details do not match our records. Can anyone help please?

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • August 23, 2024

Hi @Gioleu 

 

Are you the account holder or is your daughter?

 

Tom