Solved

'Sorry, your details do not match our records' error when I add a plan to the iD Mobile app, what do I do?

Unable to log onto the app or my account on Windows, just keep getting this error message and suggestion I check the details, which are correct

Best answer by davcoll46

After 3 failed attempts to find a remedy via the live chat on the fourth spoke to Babolwa who was brilliant and fixed the problem

+24

Hi there @davcoll46, welcome to Community!

Just to confirm, have you registered/re-registered to the new app/website since it’s release in early April please?

Thanks,

Tyler

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No, it won’t let me access the app to re-register

+25

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

After 3 failed attempts to find a remedy via the live chat on the fourth spoke to Babolwa who was brilliant and fixed the problem

+25

Glad to hear live chat could get this sorted.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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