I can’t log in to my id account. Keep getting details don’t match
Solved
'Sorry, your details do not match our records' error when I add a plan to the iD Mobile app, what do I do?
Best answer by Tom
Hi
Sorry to hear this, do you still require assistance with this?
Please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
The exact same thing happens when trying to log on using the website too!
I have no access to my accounts at all, which is not good!!
App is the most up to date version there is, as is my iOS
I am trying to add the SIM I got for my son to my account, and despite I am sure about the data, I get the same message. What can I do, please?
+25Hi
Sorry to hear this, do you still require assistance with this?
Please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
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