Try https://idmobile.co.uk/live-chat - then just tell the 24/7 bot you want to “talk to a person”. 

The advisors work until 8pm on weekdays.

Hello @Kellie stratton 

Welcome and thank you for posting to us here on the community. 

We just wanted to reach out and check if your number had now been ported over?

Once a PAC is submitted, you will be provided with a date for the port to take place. On the day, this can be processed anywhere between 8am and 10pm but we will do our best to keep you up to date on whats happening. 

Information regarding the switching process can be found here.  

Please do let us know if you require any further assistance.

Thanks, 

Nat