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Still saying “sorry your details do not match our records”

  • December 11, 2024
  • 1 reply
  • 36 views

This is infuriating!!!  I used to be able to log into my account and now you have locked me out but still happy to take my money!!!!!!

Best answer by Tyler

Hey there ​@darren5972, sorry to hear that. You would only be locked from logging out if the wrong details were entered numerous times, sorry for that.

 

If you cannot login, please contact our live-chat who will be able to get you back into your account:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • Answer
  • December 12, 2024

Hey there ​@darren5972, sorry to hear that. You would only be locked from logging out if the wrong details were entered numerous times, sorry for that.

 

If you cannot login, please contact our live-chat who will be able to get you back into your account:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler