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Hi , 

I am an id mobile customer , with a contract, but when I try to log on to my id app with my email, it says the email is not registered. Even though I get my billing information to the same email 

 

Hey there @Faaizab, we’re sorry to hear that.

 

Please take a look at the below and see if this helps:

 

 

Thanks,

Tyler

The other possibility @Faaizab is if you have auto fill enabled on your phone. It often sticks a space after the .com or .co.uk (thus example@myemail.com>space<) and this can cause the systems to not recognise your email address as correct.

Reply.


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