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struggling to log in to app

  • November 12, 2024
  • 2 replies
  • 35 views
F
Community Member

Hi , 

I am an id mobile customer , with a contract, but when I try to log on to my id app with my email, it says the email is not registered. Even though I get my billing information to the same email 

 

    2 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • November 12, 2024

    Hey there @Faaizab, we’re sorry to hear that.

     

    Please take a look at the below and see if this helps:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • November 12, 2024

    The other possibility @Faaizab is if you have auto fill enabled on your phone. It often sticks a space after the .com or .co.uk (thus example@myemail.com>space<) and this can cause the systems to not recognise your email address as correct.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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