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switched number to ID, but cant add number to APP or online account

  • January 31, 2025
  • 2 replies
  • 59 views
O
Community Member

I just switched to ID, the number is working fine but when I try to add to account on APP or website it says details don't match. Unsure how to resolve this.

Best answer by Daz_S

Hi there ​@Optomark 

 

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    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • Answer
    • January 31, 2025

    Hi there ​@Optomark 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3834 replies
    • February 2, 2025

    Hey there ​@Optomark, we hope the kind advice from ​@Daz_S has been able to help.

     

    Please let us know if any further queries.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
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    • Daz_S
      Daz_S

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