the system does not recognise my phone number | iD Mobile Community
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the system does not recognise my phone number

  • January 11, 2025
  • 3 replies
  • 55 views

Phil Port
New Contributor

the system does not recognise my phone number  

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • January 12, 2025

Hey there ​@Phil Port, sorry to hear this.

 

Can you explain your issue in further details so we can work out how to assist in the best way possible?

 

Thanks,

Tyler


Phil Port
New Contributor
  • Author
  • New Contributor
  • January 13, 2025

I have two mobile phones and two direct debit with id mobile but the system only recognises one of the numbers  So I can’t add the second phone to my account


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • January 14, 2025

Hi ​@Phil Port,

Have you tried adding the number to the existing account?

What error message do you get when you try and add the number?

 

Kash