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Three phone numbers, one account

  • September 14, 2024
  • 1 reply
  • 109 views

I am paying for three separate mobile phones with ID Mobile and today set up an online account. I have tried to add my two son's numbers on and my account won't recognise them. 

Best answer by Kash

Hi @Dropinthe,

Welcome to the Community!

When you add the numbers to the account you’ll need to enter the account holders information not the mobile user.

The link below may help you with your issue.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • September 17, 2024

Hi @Dropinthe,

Welcome to the Community!

When you add the numbers to the account you’ll need to enter the account holders information not the mobile user.

The link below may help you with your issue.

 

Kash