Skip to main content

Since installing the “new and improved” app, I am unable to use Touch ID to login. 
The app says ‘let’s get started’ and I have to enter my email and password EVERY time I login.

the app then says ‘do you want to use Touch ID ?’ And I click yes, in settings the tab for ‘use touch ID’ is ‘on’ ..

then next time it’s the same as before ..

SO FRUSTRATING 😣😣

I’ve tried reinstalling and updating the app, but to no avail’ .,

Anyone else had this issue 

Morning @snakeydee,

Which iPhone are you using and which version of iOS is installed? Please check: Settings → General → About.

Thanks.

Hi

its an iPhone SE(2020) with iOS version 17.5.1

cheers

pete d  

Thanks. I’ve fed back this to the App Development team.

Reply.


Terms & Conditions